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gavin101
10-22-2003, 01:24 AM
Hi,

I'm a reseller - my first post in the forums! The ticket support system in direct admin works fine - e-mails sending between user and reseller are perfect apart from one thing.

When a user gets email notification that we (the reseller) has replied to a support ticket, the email's from field reads as my reseller userid name.

I'm not comfortable with my reseller userid being used in the notification email's from field - is there a way to change this in the reseller panel or will my Admin (the guys I bought the reseller space) have to do something at their end? Surely its a security risk to let my users know my reseller id??

Thanks!

Gavin
DirectAdmin Support
10-22-2003, 11:44 AM
Hello,

I've changed it for the next release:

http://www.directadmin.com/features.php?id=181

John
Telfie
11-08-2003, 05:55 AM
Hello

Ok, the server has been updated to version 1.96 ... where do I set the from email address for tickets I send to my clients? From the documentation, I can't see too much that mentions this sort of thing.
DirectAdmin Support
11-08-2003, 12:05 PM
Hello,

You don't change the "From" value, it will say "Message System" now.

John
ozzie
11-08-2003, 11:09 PM
Thanks John,

That seems to be working fine. Now how about the same problem in the actual message system in DA? When the client
views the reply, it looks like:

------------------------------------------------------------
Subject: Re: yet another test Today at 07:07
------------------------------------------------------------
reply text goes here...
------------------------------------------------------------
From: res01234
------------------------------------------------------------

Cheers from Oz
DirectAdmin Support
11-09-2003, 02:41 PM
Ok.. I'll think about a way to get around that :)

John
thoroughfare
11-30-2003, 08:55 AM
Hi,

Any update on this? I only just noticed it's still a problem and it's very embarassing... can you fix this ASAP please John?

Much appreciated,
Matt :D
FarCry
11-30-2003, 02:32 PM
You need to be able to set who the email is from, i dont think that mail clients will like it if the email isnt from anyone.


An alternative for those who do use this, is to get your own 3rd party support centre :)
ozzie
11-30-2003, 02:35 PM
GREAT solution Mark,

If the package has a bug, use another package...

I like your sense of humour.

Ozzie
FarCry
11-30-2003, 03:28 PM
Well, why not?
DirectAdmin Support
12-02-2003, 03:32 PM
Hello,

As of the previous release, you can set the From header as well as the name that shows up:

http://www.directadmin.com/features.php?id=220

John
ozzie
12-02-2003, 03:59 PM
Thanks, John

Cheers, Ozzie