Welcome emails are not sent

[max2000]

I have few servers with Direct Admin on the same network. The configurations are fairly the same from box to box.

However, I missed something. With some servers, the welcome email are not sent. With these machines, everytime I create an account, I have to write manually an email to the customer (user or reseller).

Anyway, all other emails work without any problem.

Dear reader, do you have a solution?

[max2000]

does anyone know?

[max2000]

It's a really bad situation.

Since I updated Direct Admin my severs are not sending welcome emails any more. I have to fill long forms manually to each customer. So it's about 2 am, I am still working on stupid welcome emails.

Days like that, I begin to think about Plesk and cPanel...

[alex2k]

Did you try to restart Exim yet?


/etc/rc.d/init.d/exim restart

[nobaloney]

Compare your copy of /etc/exim.conf with the file found here (http://files.directadmin.com/services/exim.conf).

Note, though, that whenever you reinstall an exim.conf file you must make the changes shown in the included documentation if you're using SpamBlocker.

Check using the mail command to see if you can send mail while logged in as admin. If you can't, then it's likely your server can't.

See "man mail" for instructions on using the mail command.

Jeff

[max2000]

Thank you for your concern.

Each account creation, Direct Admin is supposed to send 2 emails :

- An email to the final customer
- A email to me (copy of the previous)

*But since I updated direct admin few days ago, all my servers stop sending such emails.*

As I create up to 20 accounts a day, I have to spend a couple of hours a day to write... automated emails.

I compared /etc/exim.conf with the copy you shown, they are fairly the same.

I restarted and even re-installed exim on every machine.

I have no spamblocker...

[egihosting]

Did you find out what the issue was on this? I'm having the same issue.

[max2000]

No, I'm still looking... I will contact you if I find a solution.

[nobaloney]

Have you searched through your logs?

Have you contacted DA support?

Jeff

[max2000]

Yes Jeff, I did.

The welcome emails are not sent because my customers addresses are shown as unroutable.

[Maverick]

there is a typo in exim.pl in 1.23.5

this will fix it

wget -O /etc/exim.pl http://files.directadmin.com/services/exim.pl

restart exim

that's it.

[nobaloney]

Thanks, Maverick.

Jeff

[egihosting]

We also updated to the most current version of exim that that fixed the issue too. Suggest DA updates it's installer to install all current versions :-)

We are new to DA, but is there some kind of typical check list that is up2date, i saw the check list from the EV1 checklist but that think is really old.

[max2000]

there is a typo in exim.pl in 1.23.5

this will fix it

wget -O /etc/exim.pl http://files.directadmin.com/services/exim.pl

restart exim

that's it.

This solved the problem, thank you. However, the server is no longer sending the welcome email copy to the admin or to the reseller who create the account. The subjet of these emails begins with "Creator Duplicate..." I miss them...

[sethp]

My "Creator Duplicate" emails are being sent, but no emails are being sent to the new account's email address.

Also, when I resend welcome email, the copy goes to me, but not to intended recipient.

Same fix required? Update my exim.pl?

I'm using DirectAdmin v1.23.5


Also, in some welcome emails it says password is irretrievable.

[max2000]

Hi Sethp,

If you re-send welcome email from DA, in this case, the password is indicated as * irretrievable *

In fact, such passwords are never retrivable. This means that there is know way to go back from the crypted password towards the clear text password.

As far as I know, when you enter your password on the login page, the password you enter is crypted then compared to the stored text. If both crypted texts are the same, this means that the originating passwords are also the same and the access is granted.

So, for this reason, Direct Admin can't resend a password. However, it can generate a new password and send it to your customer.

When you get the email CREATOR DUPLICATE, you can forward it to your customer.

I am not receiving the creator duplicate email and this is quite problematic. Because some customer, for any given reason, still don't receive the welcome email. When they ask me for it, I have no choise than to go back to Direct Admin and resset their password and sending new welcome email with may not receive again.

Before the last DA upgrade, on each account creation (users or resellers) two emails where sent. One the customer and the creator duplicate to me. Allways I forward the creator duplicate to the customer to make sur that he or she get at least one email with access information.

some hosting companies send welcome emails that look like this:

>>>>

Hi,

Your account was created:
login:
password
Thanks

>>>>

But as most of our customers are begginers, I have to write more. The wlecome emails fit into a couple of legal-sized pages. So, it takes unfair amount of time to fill them manually.

[sethp]

Is there a fix that ensures that both the welcome email and the creator duplicate emails are sent?

Right now only my creator duplicate is being sent to me. Opposite of your problem, max2000.

[max2000]

I lost few customers this week. Because when I opened their account, they received nothing. Few days ago, they went elsewhere... hopefully, I know about the problem and I contact every customer to verify if they got the email. Time consumming and unprofessional. But I have no other solution...

[DirectAdmin Support]

Hello,

Check your /var/log/exim/mainlog. If you see anything relating to "Unrouteable address", then you've got the older /etc/exim.pl which needs to be updated.

http://help.directadmin.com/item.php?id=51

If that doesn't solve the problem for you, send us your IP, root pass, and DA admin pass and we can look into the issue further.
https://www.directadmin.com/clients/safesubmit.php

John

[sethp]

Thank you DirectAdmin Support.

My log showed "Unrouteable address". Updating my exim.pl as described fixed the problem.

Welcome email is now being sent to client, and the duplicate is going to the creator.

[max2000]

I will send you my login info. Thank you for your assistance.

[tlchost]

Hello,

http://help.directadmin.com/item.php?id=51

If that doesn't solve the problem for you, send us your IP, root pass, and DA admin pass and we can look into the issue further.
https://www.directadmin.com/clients/safesubmit.php

John

Didn't fix the problem...email is on the way. Might be nice if the message sent was in the sent mail folder...but it's not.

Thom