PreSales Questions

[groovy604]

Hi,

I tried to call the phone number but it looks like it's disconnected.

I emailed sales but have yet to receive a reply.

Is there anyone there? :)

I just want to get my account upgraded for internal licenses so I can offer them to our dedicated customers.

Thanks

[Phantium]

I got the same problem, i cannot log into my account anymore but been waiting for 2 days now. And still no reply. :(

[groovy604]

I assume they are swamped. I read other posts that they have a limited staff. But it's odd. They should at least respond to sales questions in timely manner (24hours) or else they cannot grow. We have the credit card ready ;) Just need to change the pricing :D

[Phantium]

Originally posted by groovy604
I assume they are swamped. I read other posts that they have a limited staff. But it's odd. They should at least respond to sales questions in timely manner (24hours) or else they cannot grow. We have the credit card ready ;) Just need to change the pricing :D

Yeah i have an account with internal pricing but i can't get in so that won't help me much either. :rolleyes:

I'm guessing Mark is on vacation.

[Phantium]

I got my response and i can login again, no more issues here. :)

[groovy604]

I have yet to get a reply. What email did you use?

[DirectAdmin Sales]

If anyone still isn't getting a response, please forward your e-mail message to mark@jbmc-software.com and I will be sure to get it quickly..

Mark

[groovy604]

Everything is good now!

[Mark Lee]

Hi,

Im planning on purchasing DIRECTADMIN, however i've sent sales an email for about 3 days and still no reply on the information which i requested. I've also sent to Mark's email. But have not received any email from DIRECTADMIN.

[groovy604]

Don't worry. They will get back to you. They answer emails Mon-Fri.

[nobaloney]

Just wanted to clarify that it's been my experience that they answer support emails 24/7.

Jeff