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gadgetsguy
01-17-2009, 10:08 AM
I received this notice in my email pertaining to one of my DirectAdmin servers:

This is an automated message notifying you that an error has occurred while trying to update the software.
The generated error message is as follows:

Error restoring file /usr/local/directadmin/update.tar.gz :
gzip: stdin: not in gzip format
/bin/tar: Child returned status 1
/bin/tar: Error exit delayed from previous errors
: tar returned error code 512<br>
<br>
<br>
Try updating manually: http://help.directadmin.com/item.php?id=29<br>


Please contact JBMC-Software, including the error message. Failure to do so could result in an inactive control panel.

Anybody know what this is about? The DirectAdmin on this server is stuck at version 1.23.0
floyd
01-17-2009, 11:24 AM
What happens when you follow the directions?

Try updating manually: http://help.directadmin.com/item.php?id=29
neo123
01-17-2009, 11:49 AM
i followed the directions but i've got still the same error ! running contos 4.4
floyd
01-17-2009, 11:51 AM
What did head -n 1 update.tar.gz tell you?
gadgetsguy
01-17-2009, 12:45 PM
What did head -n 1 update.tar.gz tell you?

*you are not authorized to use this software*

:confused:

I too am using centOS - will be either 4.7 or 5.0 on that particular machine
floyd
01-17-2009, 01:20 PM
There is a combination of things that could be wrong. It can be one or all of these things.

Wrong license id
Wrong user id
Wrong operating system for that license

Probably wrong lid or uid.
gadgetsguy
01-17-2009, 02:04 PM
There is a combination of things that could be wrong. It can be one or all of these things.

Wrong license id
Wrong user id
Wrong operating system for that license

Probably wrong lid or uid.

I do not believe any of the id are incorrect, as the license was fully functioning until recently.
floyd
01-17-2009, 03:51 PM
I also forgot about the ip address associated with the license.

You probably need to email directadmin support.
gadgetsguy
01-17-2009, 04:06 PM
is that support @ Directadmin?

Thanks
floyd
01-17-2009, 04:11 PM
http://www.directadmin.com/support.html
https://www.directadmin.com/clients/safesubmit.php
neo123
01-18-2009, 08:53 AM
* You are not allowed to run this program *
floyd
01-18-2009, 10:58 AM
* You are not allowed to run this program *

See above.