daplugin.com

[matthewventura]

i bought two of their plugins and my tech had problems installing and they (daplugin.com) didn't respond to his request for support or to my request for support...

any ideas?

[hehachris]

may i know the ticket number?
We dont have any open ticket at the moment.

[matthewventura]

i see that it went into spam, so you did respond! thank you!

but all you said was:



http://daplugin.com/docs/ts.shtml

Please refer to the last entry under the "common" section.

i searched that page for the word "common" and it wasn't found...

[hehachris]

Troubleshootings
Common

"Common" is blue in color =.=

[matthewventura]

1) do i need tomcat if i just want to install ruby on rails plugin and the postgre plugin?

2) does your dabuild script install tomcat or is there a way to configure it to just install what i want

3) in your docs you say that freebsd users need to edit the script and insert "bash" in certain places... i'm using csh do i still need to do this?

4) do your plugins work with suphp and mod_security?

5) if i install your plugins does it affect my ability to install other software in the future? if so how?

[matthewventura]

trying to install your custom build script:

# mkdir /usr/local/directadmin/daplugin.com
# cd /usr/local/directadmin/daplugin.com
# wget http://files.daplugin.com/daplugin.build
--14:23:09-- http://files.daplugin.com/daplugin.build
=> `daplugin.build'
Resolving files.daplugin.com... 202.177.28.99
Connecting to files.daplugin.com|202.177.28.99|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 37,256 (36K) [text/plain]

100%[==================================================================================================================>] 37,256 16.71K/s

14:23:12 (16.68 KB/s) - `daplugin.build' saved [37256/37256]

# chmod 755 daplugin.build
# ./daplugin.build update
Could not open input file: distrov.php
./daplugin.build: ${DISTROV:0...}: Bad substitution

[hehachris]

1) do i need tomcat if i just want to install ruby on rails plugin and the postgre plugin?
no. why do you need Tomcat?


2) does your dabuild script install tomcat or is there a way to configure it to just install what i want
just type ./daplugin.build (if you have bash) and you will see the available options


3) in your docs you say that freebsd users need to edit the script and insert "bash" in certain places... i'm using csh do i still need to do this?
It's clear. It's a bash script and you need to have bash installed.


4) do your plugins work with suphp and mod_security?
Yes


5) if i install your plugins does it affect my ability to install other software in the future? if so how?
The plugins are just simple scripts executed by DA, why worry.

[hehachris]

trying to install your custom build script:

# mkdir /usr/local/directadmin/daplugin.com
# cd /usr/local/directadmin/daplugin.com
# wget http://files.daplugin.com/daplugin.build
--14:23:09-- http://files.daplugin.com/daplugin.build
=> `daplugin.build'
Resolving files.daplugin.com... 202.177.28.99
Connecting to files.daplugin.com|202.177.28.99|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 37,256 (36K) [text/plain]

100%[==================================================================================================================>] 37,256 16.71K/s

14:23:12 (16.68 KB/s) - `daplugin.build' saved [37256/37256]

# chmod 755 daplugin.build
# ./daplugin.build update
Could not open input file: distrov.php
./daplugin.build: ${DISTROV:0...}: Bad substitution

You need bash.

[matthewventura]

You need bash.

why do i need bash if the shell in the script says:

#!/bin/sh

[matthewventura]

ok i installed bash, now i get this error:


# /usr/local/bin/bash daplugin.build update
Could not open input file: distrov.php
/usr/local/directadmin/daplugin.com/daplugin.b100% of 36 kB 10 kBps
/usr/local/directadmin/daplugin.com/README.new100% of 1835 B 89 kBps
/usr/local/directadmin/daplugin.com/distrov.ph100% of 705 B 68 kBps
/usr/local/directadmin/daplugin.com/user_conf.100% of 1800 B 32 kBps
/usr/local/directadmin/daplugin.com/mirrors.sh100% of 671 B 36 kBps
Update finished.
#

[hehachris]

you can ignore this error, it wont appear again after you have done the update.
and please submit a ticket to our help desk if you need support, this is not our support forum.
http://daplugin.com/support/

[matthewventura]

now i get this error:

# /usr/local/bin/bash daplugin.build da-pgsql
DA-PgSQL is already installed. Continue? (y/n): y

Downloading pgsql.5.2.tar.gz...
pgsql.5.2.tar.gz 100% of 2550 kB 9913 Bps 00m00s

Backing up plugin config and language packs...
cp: illegal option -- -
usage: cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file target_file
cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file ... target_directory
cp: illegal option -- -
usage: cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file target_file
cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file ... target_directory
cp: illegal option -- -
usage: cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file target_file
cp [-R [-H | -L | -P]] [-f | -i | -n] [-lpv] source_file ... target_directory
script, 1: Pattern not found
script, 1: Ex command failed: pending commands discarded
Downloading wrapper_pgsql.c...
fetch: http://files.daplugin.com/pgsql/wrapper_pgsql.c: Not Found
*** Download failed: wrapper_pgsql.c
#

[matthewventura]

i sent a support request to you via your support ticket system several days ago and have not received a response, in addition i placed a request here and on your forums and have not received a response

http://daplugin.com/support/view.php?a=view&id=987550

[questions]

DAPLUGIN can I get some support? You isntalled the ruby on rails and postgre plugins for me and neither have ever worked... can you support your installation and fix this?

I have already emailed your support but received no answer. PM me please.

[questions]

I just tried to get support for my installations that never worked and got this reply:

Please choose another department. This support department can only be used by customers with active packages. You currently have no active packages.

What do I need to do?

[questions]

I have lifetime licenses, so why can't I get support?

ID Package Name Status Created Options
292 Rails in DA (Lifetime) - Single IP License Active 2008-07-18 Downloads / Licenses / Summary
293 DA-PgSQL (Lifetime) - Single IP License Active 2008-07-18 Downloads / Licenses / Summary
375 Rails in DA (Lifetime) (Extras Only) Active 2008-12-15 Downloads / Licenses / Summary
376 DA-PgSQL (Lifetime) (Extras Only) - Single IP License Active 2008-12-15 Downloads / Licenses / Summary

[NoBaloney2]

I have lifetime licenses, so why can't I get support
You'd have to ask them that. I'd suggest their sales department if any, since they say you can't access their support department.