No Username at Admin Level

[philmcdonnell]

Hello All,

I have a user that was setup but when I do a show all users from the admin level nothing shows up. If I do list users from the reseller level I get the username but nothing else beside it, all fields are blank?

The user can login to DA but I have no record of the user from the admin panel.

Please see attached gif to understand what I mean.

Thanks in advance,
Phil

[chatwizrd]

http://help.directadmin.com/item.php?id=118

[philmcdonnell]

http://help.directadmin.com/item.php?id=118

Thanks but tried that already and it didn't work. I still have the blank user row. Should I delete the user and restore from backup?

Thanks,
Phil

[philmcdonnell]

Ok, I edited the file show_all_users_cache and added a line for the user/domain I was missing. It shows up now, but it will not create this user by itself and I know it will get written over tomorrow at the next tally.

Help?!

/Phil