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chatwizrd
02-07-2008, 03:43 PM
Does anyone know where I can get some free support portal software?

I just need something to pipe emails into a support website. Can't really afford esupport :)
jlandes
02-07-2008, 04:50 PM
One that comes to mind is Help Center Live. Help Center Live is a fully featured support system that includes FAQ management, a trouble ticket system, and live chat. You can find more information at http://www.helpcenterlive.com. Hope this helps.
chatwizrd
02-07-2008, 04:52 PM
One that comes to mind is Help Center Live. Help Center Live is a fully featured support system that includes FAQ management, a trouble ticket system, and live chat. You can find more information at http://www.helpcenterlive.com. Hope this helps.

Oh. I tried that one but thought it was only a live support like phplive. I will have to look at it more in depth.
chatwizrd
02-07-2008, 05:05 PM
I found this while on helpcenterlive.com :)

http://eticket.sourceforge.net/
DigiBeuk
02-08-2008, 05:03 AM
You could also try ceberus : http://www.cerberusweb.com/
andyreed
02-08-2008, 09:47 AM
Does anyone know where I can get some free support portal software?

I just need something to pipe emails into a support website. Can't really afford esupport :)Hot Scripts has a very good list for commercial and FREE HelpDesk software applications: http://www.hotscripts.com/PHP/Scripts_and_Programs/Customer_Support/Help_Desk/index.html
tlchost
02-08-2008, 11:47 AM
I'd be interested in any observation relative to server load with the various packages....I suspect the more knobs, lights and whistles they have, the more they toture the server.
chatwizrd
02-08-2008, 05:58 PM
I decided to go with one called osticket.

http://www.osticket.com/

It is very easy to install and works well for what I need it to do :)

Check out what it looks like here:

http://support.scorchhosting.com

If anyone wants help setting it up let me know.
nobaloney
02-08-2008, 08:18 PM
Working out well?

Jeff
chatwizrd
02-08-2008, 09:29 PM
Working out well?

Jeff

Yeah it works well. I am surprised it was free.

Only thing I wish it had was image verification on the forms. However if you go with eticket from http://eticket.sourceforge.net it has it. I just had problems getting the piping to work on eticket. They both are good programs though.

I am going to try and see if installatron can maybe add osticket to their installers. I know that the fantastico has it for cpanel.
nobaloney
02-15-2008, 06:12 PM
Never be surprised that free software works/works well. After all, Apache, Sendmail, Exim, BIND, are all free :), as are Asterix and TrixBox (we use TrixBox for our telephone system, and in effect run our own telephone company, buying minutes and phone numbers from wholesalers).

I went to the SCALE 2008 (http://www.socallinuxexpo.org/) Linux Expo last week; you wouldn't believe how much really great software is given away free.

Jeff