Activating

[proHSP]

Hi!
I purchased a DirectAdmin license, payed for it with PayPal.
In 24 there was no answer.
I wrote to the support, and I have no answer too.
So, the week came, when will the license be activated?
Boris.

[nobaloney]

Usually when that happens it's because DirectAdmin's mail server can't reach your email address. Please try contacting them here (https://www.directadmin.com/clients/safesubmit.php) (you don't have to fill in all the information correctly, though you may have to put something into all fields) and be sure to give them a different working email address for you.

Jeff

[proHSP]

Thanks,
but the license isn't active or verified, and paypal's letters had to be delivered.

[nobaloney]

Okay, then let me rephrase my point.

DirectAdmin staff is working this wekeend though they're not always working around the clock on weekends. This forum is not an official support venue.

What kind of response would you like to see here? A response from DirectAdmin staff?

What I suggested is that you try another method of reaching them to let them know there's a problem. Why? Just in case there is a problem with email.

You say that PayPal's email should have reached them, but I can tell you from experience that there are times when PayPal's emails don't reach me, and we do have them whitelisted in our servers.

If you don't want to reach them, then don't try.

Jeff

[proHSP]

No, I'am just want to know, does anybody has the same problem.
Thank you for answer, I've already contacted them with this form.

[DirectAdmin Sales]

If it still isn't resolved then please e-mail me personally at mark@jbmc-software.com

There should never be more than a 12 hour delay (tops) when contacting us.

Mark