What is this???

[wnydesigners]

Can someone please tell me what this means and how to correct it...

Subject: *** An error has occured while trying to update the license file *** Today at 04:21
This is an automated message notifying you that an error has occured while trying to update the license file.
The generated message is as follows:

New License is invalid: Unable to read the contents of the license<br>
<br>


Please contact JBMC-Software, including the error message. Failure to do so could result in an inactive control panel.
From: Message System


Thanks,

William

[ProWebUK]

Firsly, please do no post your problem 3 times across different areas of the forum.

It sounds like the problem is basically your license files are unreadable by DirectAdmin.

Could you run the following commands and paste the output:

# cd /usr/local/directadmin/conf/
# ls -la

Chris

[wnydesigners]

Sounds kind of dumb, but where do I run them commands...

[ProWebUK]

Logged in as root on your server - in SSH

Chris

[DirectAdmin Support]

Hello,

The license file generally is unable to update if your license is no longer valid: expired.

You can try manually getting a new License by running:

cd /usr/local/directadmin/scripts
./getLicense.sh <uid> <lid> [<ip>]

example:
./getLicense.sh 123 2345
or
./getLicense.sh 123 2345 1.2.3.4 (if you need to bind to the ip)

If an error occurs, then you'll need to have a look at the contents of the license:
head -n4 /usr/local/directadmin/conf/license.keyIf you see version=1.1 and whole pile of number/letters, then it should be good. If you seen an error message, then you'll need to contact sales@directadmin with your account information (ip, user id, license id, os..etc)

John

[wnydesigners]

This is odd. I just went back into it this morning and updated the license file and it worked.

[DirectAdmin Sales]

It sounds to me like your license was expired, but is now current.

Payment processors bill at the *exact* time of expiry (e.g. every 30 days to the second), so there is a short period when you can't get a license. Usually our system updates within a few hours.

Don't worry about your system going down because there is a 5-day grace period with each license. :)

Mark

[wnydesigners]

That's good to know...

[S2S-Robert]

I've gotten this error quite a few times myself as well and it still makes me feel uncomfortable.

Wouldn't it be possible to extent the normale license file for 1 day and then start complaining about not being able to get the license file?

Just to ease our minds ;)

[wnydesigners]

I would have to agree with you...

Almost makes me want to get plesk or cpanel.

[nobaloney]

Originally posted by wnydesigners
Almost makes me want to get plesk or cpanel.
Consider the cost of Plesk. Consider the cost of the Plesk annual SUS contract you need to get upgrades. Consider the cost of Plesk support.

Consider the same for CPanel.

I think you'll see that DA is a bargain. If you're really scared, ask Mark and John if you can get both a monthly license and a purchased license for the same machine. Install the purchased license; it won't expire. Then use the monthly license as your ticket to continued support.

If they'll let us do that :) .

It's still cheaper than the options and you can consider the monthly cost as the cost of a support contract.

Jeff

[ProWebUK]

And for the record DA is certainly has less bugs than cpanel....... and for the time differences they have been around I would say thats more than good news :)

[DirectAdmin Support]

Also, the dataskq will do license checking every now and then and if it's about to expire it will get the new one from our system. It will start trying to get the new one 3 days before expirty, but as Mark said, the 5 day grace is plenty of time to contact us and get it sorted out.

John