assign ip to reseller....

[redeye]

Hi,

Before all: I've searched!

I want to assign a ip to a reseller. I logon as Admin and goto IP Management, assign ip --> reseller. That works. I see it as status free assigned to a reseller.

After that I goto list resellers, select the reseller, goto User's data and select Modify user data. I should now be able to assign the IP, but I only see 2 of the same Ip's as current and shared server, but I want a owned for a certificate.

What am I missing?

[fwpeter]

Try to login as reseller and take a look at IP Config.

[redeye]

Originally posted by fwpeter
Try to login as reseller and take a look at IP Config.

It's there, but I can only select Shared or Free. When I goto userlevel and goto SSL Certificates I then get:

Could not execute your request

Details

You can only add a certificate if you own the ip you are using

[fwpeter]

As admin assign an IP address to your reseller.

As reseller assign a user to the desired IP address without sharing it. The user 'owns' that IP and can be used for ssl certificates.

[redeye]

OK works, if I create a user, which I hadn't . The reseller itself needed an ip, and hasn't got a user account, they just switched from reseller to user level without a user account other then their reselleraccount.

So without an end-user account it wouldn't work?

[Zoboflobby]

I'm sorry to bump such an old thread however it was the best description I could find of what is going on.

I am in the same pickle, my Reseller account has no users however the IP is assigned to the reseller.

How do I change the user level of the reseller account to use the new IP?

[jlasman]

You don't do that at the reseller level.

The user level of the reseller account uses the same IP# assigned to the reseller.

You should be able to create a user account using the available IP#.

Jeff

[Zoboflobby]

So the user account would then become the reseller account?

There are no user accounts currently on the reseller account.

[jlasman]

The purpose of the user level of the reseller account is so that the reseller can create a site there. That site has the same IP# as the reseller.

You can create users under the reseller account (that's what most of us do), but you'll have to create one or more packages first.

Jeff

[Zoboflobby]

I understand how that works but the site is already there.

Is there a way I can do this without the backup and restore of the site?

[jlasman]

Not that I know of.

Jeff