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View Full Version : i need to say wtf

mumulake
08-09-2006, 03:52 PM
Monthly License: $29 / month
Quarterly License: $108 / quarter (works out to $39/month)
*Includes unlimited technical support
*Automatic upgrades / updates
*Protection against price increases
*Host unlimited domains
*Free Installation - 0k

We typically respond to e-mail inquiries within 45 minutes during normal business hours.

i have send a email to support for helping me to install DA, after sending a email in 8 hours i dont receve nothing, just to say, yes man we can install DA for you or NO we cannot install ...


its still avaible the 45 min response to email

????
wtf
justahost
08-09-2006, 04:16 PM
Originally posted by mumulake
i have send a email to support for helping me to install DA, after sending a email in 8 hours i dont receve nothing, just to say, yes man we can install DA for you or NO we cannot install ...


its still avaible the 45 min response to email

????
wtf

Don't forget time differences involved!
I think the DA boys are on Mountain Summer Time or something like that which is something like 8 hours behind GMT.

Best have a check to see if its actually office hours over there yet before chewing their ears off!

May not be the reason, but thought I would say :)

Ry
mumulake
08-09-2006, 04:20 PM
i have send the email al 14:00 spain hour, in us was 7 or 8, but i dont receve nothing in 10 hours
resolveit
08-09-2006, 04:21 PM
Mark and John normaly respond very quickly indeed if it's during thier office hours.

I know that they can and will install DirectAdmin if requested to do so. I have made use of thier install service in the past and can only say they are the best.

Regards,
justahost
08-09-2006, 04:21 PM
Ah well, that blows my idea out of the window :)

Ry
resolveit
08-09-2006, 04:22 PM
What email address did you send your request to?
mumulake
08-09-2006, 04:24 PM
man, im not so stupid, from suport page i have clicked Technical Support
DirectAdmin Sales
08-09-2006, 04:54 PM
It also depends on how heavy the workload is (how many requests before yours). Please put [URGENT] in the message subject if it's something you'd like us to look at ASAP.

Mark
mumulake
08-10-2006, 06:43 AM
k, i have send a new email with the problem, lets hope that will be resolves asap
mumulake
08-11-2006, 12:44 AM
10x boys for resolving my problem