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Delivery Policy

Product Delivery

The DirectAdmin software is sold exclusively as an online (Internet) product.  There is no physical delivery (e.g. CD-ROM media via post) nor paper invoices for products.  Software is downloaded as described in our installation guide, located at:

http://www.directadmin.com/installguide.html

Timeline for Ordering

Regular, External Licenses:

A regular license ordered from our web page is usually activated and ready to be installed within 24 hours of payment confirmation.  Installations by us are generally performed within this timeframe, assuming that the proper server details have been provided by the customer.  Failed attempts to connect or login to the customer's server will obviously delay the process.

Exceptions to the above statement are possible, especially during peak periods, weekends, holidays, and emergencies.

Bulk and/or Internal Licenses:

Internal licenses are generally activated on the same schedule as regular, external licenses.  Installation is usually the responsibility of the customer, although there is a "we-install" option for certain types of internal licenses.  Certain bulk customers (those having high quantities of licenses with us) have the option of instant delivery even without immediate payment.

Need More Information?

You can e-mail questions to sales@directadmin.com or talk to a live operator by visiting the support page.  Our phone number is and we are available Monday through Friday, 9 AM - 5 PM Mountain Standard Time.  You may also visit the forum to see if your question has been answered there.